President
Craig McMillan, RCM, ACCI, LCCI, CMCA, CAPM
- Condominium professional since 2003
- Registered Condominium Manager (RCM) and RCM instructor
- Leadership Evolution and Development (L.E.A.D.) Certification
- Associate of the Canadian Condominium Institute (ACCI) – National designation
- Leader of the Condominium Institute (LCCI) – National designation
- Certified Manager of Community Associations (CMCA)
- Certified Associate in Project Manager (CAPM)
- Member of Association of Condominium Managers of Ontario (ACMO)
- Director of Association of Condominium Managers of Ontario (ACMO) 2020 - present
- Member of CCI Toronto Chapter
- Member of CCI Golden Horseshoe Chapter
- Member of Community Associations Institute (CAI) Canada Chapter
- Member of Advisory Committee for the Condominium Management Regulatory Authority of Ontario (CMRAO) 2019 - present
- Member of the ACMO Membership & Programs Committee
- Member of the CCI Golden Horseshoe Chapter Professional and Business Partners and Communication and Condo Experience Committees
- Member of the Project Management Institute (PMI)
- Speaker at ACMO/CCI Conferences
- Board of Director ACMO, 2020-2023
- Lean Six Sigma Green Belt Certification - Practitioner
- 30+ years customer services and business management experience
Senior Vice President
Luanne Crilly, B.A. Administration
- Serving the condominium industry since 1999
- Registered Condominium Manager (RCM) instructor
- Leadership Evolution and Development (L.E.A.D.) Certification
- Lean Six Sigma White Belt Certification
- Association of Condominium Managers of Ontario (ACMO) 2000 Certification Lead Representative
- Director, Associa Cares
- Director, Associa Cares Canada
- Condominium Director for 16 years
- Board of Director, St. Bartholomew United Church
- Honours, BA Business Administration, Toronto Metropolitan University (formerly Ryerson)
- 40+ years business management and customer service experience
Vice President, Operations
Tom Kortko, B.A., RCM
- Condominium professional since 1997
- Registered Condominium Manager (RCM)
- Leadership Evolution and Development (L.E.A.D.) Certification
- Lean Six Sigma White Belt Certification
- Member of Association of Condominium Managers of Ontario (ACMO)
- Director, Associa Cares Canada
- Honours, B.A. University of Toronto
- 30+ years business management and customer service experience
Vice President, Operations
Leza Blair, RCM, CRP
- Condominium professional since 1980
- Registered Condominium Manager (RCM)
- Lean Six Sigma White Belt Certification
- Member of Association of Condominium Managers of Ontario (ACMO)
- Certified Reserve Fund Planner Designation (CRP) – Real Estate Institute of Canada
- Member of Institute of Real Estate Management (IREM)
- Member of Institute of Housing Management (IHM)
- Member of Real Estate Institute of Canada (REIC)
- Member of Canada Green Building Council (CaGB) (USGBC)
- 40+ years business management and customer service experience
Vice President, Finance
Tracy (Payne) Robinson, CPA
- Serving the condominium industry since 2010
- Chartered Professional Accountant Designation 2021
- Accounting professional since 1998 with multi-industry and accounting firm experience
- Leadership Evolution and Development (L.E.A.D.) Certification
- Lean Six Sigma White Belt Certification
- Registered Condominium Manager (RCM) instructor
- Honours, Business Administration/Accounting Diploma, College of the North Atlantic, NL
- Head of Corporate and Client Accounting
- 30+ years business management and customer service experience
Community Director
Colin Ogg, RCM, LCCI
- Condominium professional since 2014
- Registered Condominium Manager (RCM)
- Lean Six Sigma Yellow Belt Certification
- Leadership Evolution and Development (L.E.A.D) Certification
- Leader of the Condominium Institute (LCCI) – National designation
- Member of Association of Condominium Managers of Ontario (ACMO)
- Member of CCI Golden Horseshoe Chapter
- Member of CCI Golden Horseshoe Chapter Communications Committee
- Honours, B.A, University of Toronto
- 10+ years business management and customer service experience
Community Director
Shawn Machado, RCM
- Condominium professional since 2012
- Registered Condominium Manager (RCM)
- Lean Six Sigma White Belt Certification
- Leadership Evolution and Development (L.E.A.D) Certification
- Member of Association of Condominium Managers of Ontario (ACMO)
- Experience in Building Maintenance and Service Industry
- Business Administration, Sheridan College
- 10+ years business management and customer service experience
Community Director
Diana Jara
- Condominium professional since 1999
- Training and Development Specialist
- Lean Six Sigma White Belt Certification
- Leadership Evolution and Development (L.E.A.D) Certification
- 30+ business management and customer service experience
Community Director
Joe Cheung
- Condominium professional since 2004
- Leadership Evolution and Development (L.E.A.D) Certification
- General Business Diploma, Seneca College
- 20+ years business management and customer service experience
Director Of Sales
Doug Thompson
- Serving the condominium industry since 2009
- 25+ years of professional sales experience in multiple categories, including Real Estate, Business to Business and Water Conservation for the condominium industry
- Worked with hundreds of condominium corporations to lower operational costs
- Speaker at ACMO and CCI Trade shows
Human Resources Manager
Sharon Bellissimo, CHRL
- Serving the condominium industry since 2011
- Certified Human Resources Leader (CHRL)
- Leadership Evolution and Development (L.E.A.D) Certification
- Lean Six Sigma White Belt Certification
- Adult Education and Training Certificate
- Human Resources Management Certificate
- Certified Health and Safety Professional
- Extensive experience in talent acquisition
- 15+ years management and Human Resources experience
Director Of Customer Service
Shabana Toonday
- Serving the condominium industry since 2009
- Leadership Evolution and Development (L.E.A.D) Certification
- Lean Six Sigma White Belt Certification
- Diploma, Business Administration, Toronto School of Business
- 25+ years business management and customer service experience