Meet Our Award Winning Team
Learn more about us..
Maple Ridge Community Management Ltd. has grown to be over 100+ employees, with a management team comprised of industry professionals who are well acquainted with the intricacies of condominium management. We offer experience, success and value and our team approach to condominium management is dedicated to the delivery of service and expertise to those communities we administer.
Members of our leadership team have lectured at conferences and colleges municipally, provincially and nationally, written articles, participated with legal precedents and on request have chaired hundreds of condominium annual general meetings.
Most importantly, we remain available at all times to our clients and to our condominium management team, to listen, assist, guide and continually offer the benefit of our insight and experience. We learned a long time ago that successful condominium management is built on service and communication and we strive to be accessible through every means imaginable. In partnership with the Board of Directors we forge a cohesive team, focused on the needs of your community.
Our trained industry professionals deliver a skill set that includes extensive industry knowledge, excellent communication skills and an ongoing appreciation for the fact that we have the absolute honour, privilege and responsibility of managing people’s homes.
Condominium professional since 2003 - General Licence (CMRAO)
Registered Condominium Manager (RCM)
Leadership Evolution and Development (L.E.A.D.) Certification
Associate of the Canadian Condominium Institute (ACCI) – National designation
Leader of the Condominium Institute (LCCI) – National designation
Certified Manager of Community Associations (CMCA)
Certified Associate in Project Manager (CAPM)
Member of Association of Condominium Managers of Ontario (ACMO)
Board Member, Association of Condominium Managers of Ontario (ACMO) 2020 - present
Member, CCI Toronto Chapter
Member, CCI Golden Horseshoe Chapter
Member, Community Associations Institute (CAI) Canada Chapter
Member, Advisory Committee for the Condominium Management Regulatory Authority of Ontario (CMRAO) 2019 - present
Member, the ACMO Membership & Programs Committee
Member, Condominium Conference Committee
Member, the CCI Golden Horseshoe Chapter Professional and Business Partners and Communication
Member, the Project Management Institute (PMI)
Speaker at ACMO/CCI Conferences
Lean Six Sigma Green Belt Certification - Practitioner
30+ years customer services and business management experience
Tom Kortko, B.A., RCM
Vice President, Operations
Condominium professional since 1997 - General Licence (CMRAO)
Registered Condominium Manager (RCM)
Leadership Evolution and Development (L.E.A.D.) Certification
Lean Six Sigma White Belt Certification
Member, Association of Condominium Managers of Ontario (ACMO)
Director, Associa Cares Canada
Honours, B.A. University of Toronto
30+ years business management and customer service experience
Leza Blair, RCM, CRP
Vice President, Operations
Condominium professional since 1980 - General Licence (CMRAO)
Registered Condominium Manager (RCM)
Lean Six Sigma White Belt Certification
Member, Association of Condominium Managers of Ontario (ACMO)
Certified Reserve Fund Planner Designation (CRP) – Real Estate Institute of Canada
Member, Institute of Real Estate Management (IREM)
Member, Institute of Housing Management (IHM)
Member, Real Estate Institute of Canada (REIC)
Member, Canada Green Building Council (CaGB) (USGBC)
40+ years business management and customer service experience
Tracy (Payne) Robinson, CPA
Vice President, Finance
Serving the condominium industry since 2010
Chartered Professional Accountant (CPA)
Accounting professional since 1998 with multi-industry and accounting firm experience
Leadership Evolution and Development (L.E.A.D.) Certification
Lean Six Sigma White Belt Certification
Registered Condominium Manager (RCM) instructor
Honours, Business Administration/Accounting Diploma, College of the North Atlantic, NL
Head of Corporate and Client Accounting
30+ years business management and customer service experience
Colin Ogg, RCM, LCCI
Community Director
Condominium professional since 2014 - General Licence (CMRAO)
Registered Condominium Manager (RCM)
Lean Six Sigma Yellow Belt Certification
Leadership Evolution and Development (L.E.A.D) Certification
Leader of the Condominium Institute (LCCI) – National designation
Member, Association of Condominium Managers of Ontario (ACMO)
Member, CCI Golden Horseshoe Chapter
Member, CCI Golden Horseshoe Chapter Communications Committee
Honours, B.A, University of Toronto
10+ years business management and customer service experience
Shawn Machado, RCM
Community Director
Condominium professional since 2012 - General Licence (CMRAO)
Registered Condominium Manager (RCM)
Lean Six Sigma White Belt Certification
Leadership Evolution and Development (L.E.A.D) Certification
Member, Association of Condominium Managers of Ontario (ACMO)
Experience in Building Maintenance and Service Industry
Business Administration, Sheridan College
10+ years business management and customer service experience
Diana Jara
Community Director
Condominium professional since 1999 - General Licence (CMRAO)
Training and Development Specialist
Lean Six Sigma White Belt Certification
Leadership Evolution and Development (L.E.A.D) Certification
30+ business management and customer service experience
Joe Cheung
Community Director
Condominium professional since 2004 - General Licence (CMRAO)
Leadership Evolution and Development (L.E.A.D) Certification
General Business Diploma, Seneca College
20+ years business management and customer service experience
Adam Kalpin, RCM
Community Director
Condominium professional since 2014 – General Licence (CMRAO)
Registered Condominium Manager (RCM)
Leadership Evolution and Development (L.E.A.D.) Certification
Member, Association of Condominium Managers of Ontario (ACMO)
30+ years business management and customer service experience
10+ years’ experience on Condominium Boards of Directors
Farisha Raju
Community Director
Condominium professional since 2015 - General Licence (CMRAO)
Lean Six Sigma White Belt Certification
Leadership Evolution and Development (L.E.A.D) Certification
Member of Association of Condominium Managers of Ontario (ACMO)
Humber College ACMO courses
15 years business management and customer service experience
Andrew Machado
Director Of Business Development
Serving the Condominium Industry as a Condominium Manager and Business Development Leader for over 10 years
Leadership Evolution and Development (L.E.A.D) Certification
Degree in Marketing, Sales, and Advertising (Sheridan College)
Sharon Bellissimo, CHRL
Human Resources Manager
Serving the condominium industry since 2011
Certified Human Resources Leader (CHRL)
Leadership Evolution and Development (L.E.A.D) Certification
Lean Six Sigma White Belt Certification
Adult Education and Training Certificate
Human Resources Management Certificate
Certified Health and Safety Professional
Extensive experience in talent acquisition
15+ years management and Human Resources experience
Shabana Toonday
Director Of Customer Service
Serving the condominium industry since 2009
Leadership Evolution and Development (L.E.A.D) Certification
Lean Six Sigma White Belt Certification
Diploma, Business Administration, Toronto School of Business
25+ years business management and customer service experience
Team Development
MRCM invests heavily in our team to ensure they deliver services of the highest professional standards.
Our goal is to continually develop our management team of professionals using all of the tools the industry has available as well as other leading-edge tools and resources outside the industry. Regular manager meetings, mentoring programs, professional guest speakers, industry seminars and events are amongst the myriad of tools we utilize. As well, all employees have 24/7 access to the Degreed program. This lifelong learning platform is supported by our parent company and provides content that is relevant, timely and on demand, allowing our continuous learners to learn, develop and measure their skills. MRCM’s commitment to training and development enhances our team’s knowledge, skills and abilities thereby resulting in service delivery excellence for the communities we have the privilege of serving.
We appreciate that condominium management is an evolving industry and staying abreast of industry developments and events is essential to ensuring our management professionals provide informative guidance to our clients. We also believe that investing in our staff provides dividends to our clients and to our organization.
Our employees build and maintain positive relationships based on integrity, honesty and respect to ensure we consistently exceed our customers’ expectations. MRCM offers a competitive compensation package, excellent benefits and a great work environment, which provides excellent opportunities for professional growth.
If you would like to be a part of a team, with years of proven success, please forward your resume to careers@mrcm.ca
Career Opportunities
At Maple Ridge we pride ourselves on our unique, comprehensive screening and testing procedures used to identify and hire the best candidates at every level within our organization. We are able to develop a sophisticated profile on each potential candidate and determine that candidate’s inherent ability and aptitude for condominium management.
MRCM invests heavily in our team to ensure they deliver services of the highest professional standards. We develop our team through industry related courses as well as the Degreed program. This lifelong learning platform is supported by our parent company and provides content that is relevant, timely and on demand. We believe that this corporate commitment and investment in our people beneifts our employees, our clients and their communities.
Our management philosophy stresses the highest standard of performance excellence and positive employee relations. We motivate our team by instilling pride and purpose in each staff member’s position. Ongoing training along with the guidance of senior staff and in-house specialists sustains the enthusiasm and productivity of our managers in meeting the diverse challenges of the industry.
The ultimate product of successful condominium management is a combination of the fiscal and physical condition of the corporation and the satisfaction and pride of ownership of the condominium corporation’s members.
Our management team is aware that prompt, caring and careful service, courteously delivered, is the basic ingredient of good client relations. Ours is a service business, in which success is dependent upon informative and timely two-way communication with community members. Our team recognizes every call as an opportunity to be of service.
We insist on adherence to both the ACMO Code of Ethics and the Maple Ridge Code of Business Conduct, a statement of principles that guides our employees in the performance of their duties and holds them to the highest standards of honesty and integrity.
Our managers must have the fortitude to guide the Board of Directors through the intricacies of the Condominium Act, their respective corporation’s declaration, by-laws and rules ensuring not only compliance but also providing ongoing recommendations which are drawn from a foundation of knowledge, experience and industry insight.
MRCM is a well respected, well established, innovative firm and we attract and welcome resumes from quality candidates on a continuing basis.
We believe that investing in our staff provides dividends to our clients and to our organization.
Please forward resumes in confidence to careers@mrcm.ca
Maple Ridge Community Management (MRCM) in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform the Human Resources Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation in the recruitment and selection process.
