MAPLE RIDGE COMMUNITY MANAGEMENT
MAKING
[COMMUNITY]
HAPPEN
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MRCM has been proudly serving the condominium industry since 1984.
MRCM is ACMO 2000 certified and was also named the ACMO 2009 Corporate Member of the Year. This is the highest level of recognition available in our industry and it is given for contributions to ACMO through superior performance in dealing with our clients, employees and suppliers.
Maple Ridge manages a diverse portfolio of recently constructed and long-established condominium architecture, high rise and townhomes of all ages across southwestern Ontario, serving corporations designed for first-time buyers through to retirement communities.
Maple Ridge prides itself on being innovative and constantly strives to improve upon the delivery of service to our clients – we listen closely to our clients and cater our services according to their needs.
We stand as the very first management firm in Ontario to introduce YARDI Voyager accounting software, a Customer Service division and innovative management software optimizing our service delivery.
30,000+
UNITS PROFESSIONALLY MANAGED
300+
CONDOMINIUM CORPORATIONS
80+
LICENSED MANAGERS
41
YEARS OF SERVICE
Serving the condominium industry since 1984 has certainly been both an honour and a privilege for all of us at MRCM. As we look forward, we stand proud of our past and excited about our future.
MRCM has evolved to become an industry leader. An award-winning firm, a team of over 100+ full time professionals service the needs of our clients. MRCM is ACMO 2000 certified and this accreditation speaks to our ongoing commitment to our clients and the service we provide. We are innovative as evidenced not only by the fact that we were the very first firm in the province to introduce Yardi Voyager accounting software but by the many operational innovations that have allowed us to establish industry service and delivery benchmarks.
We understand that condominium management is not merely about bricks and mortar and balance sheets — its most important component is its people. It is from this understanding MRCM delivers unparalleled service. Our mission is to meet the needs of each community and exceed the expectations of the individual. Our team provides dedication, commitment and good old-fashioned hard work that enables us to deliver the highest possible level of condominium management services to our valued clients.
Accurate, timely financial reporting is absolutely essential to successful property management and at MRCM we are proud to state every single auditor that has reviewed the records maintained by our firm stands as a willing reference.
Next to our team of condominium professionals, innovation is our competitive advantage as we skillfully turn knowledge and industry insight into tools of reporting, action and customer service. We continually invest in our team and our technical infrastructure to provide our employees and our clients with the best tools available to lead the industry in service delivery. We fully understand successful condominium management begins with service and is supported by communication.
MRCM is a member of the Associa group of companies wherein over 100 management firms are sharing best practices. This sharing of information is an unmatched advantage in the industry and it is a resource available to no other firm in the Greater Toronto Area.
We welcome the opportunity to meet with your Board of Directors to discuss the management needs of your community.
Appointing MRCM
Upon appointing Maple Ridge Community Management our transition team will make every effort to ensure a seamless transition from the previous management company.
Once advised of our appointment our transition professionals will begin the process and this includes our preparation of the letter notifying the previous manager of the Board’s decision. We will then work directly to coordinate the timely transfer of all records to ensure a smooth transition. There will be minimal to no Board involvement required in the process once the decision to appoint MRCM has been made.
Upon our commencement a letter of introduction to all residents provides an instant point of contact and our extensive experience equips us to assume responsibility quickly, effectively and with minimal disruption to the community.
Maple Ridge Community Management has extensive experience with newly constructed and long established communities. We have managed over 40 new corporations through the initial challenges of occupancy, start up and developer turnover. We have successfully negotiated on their behalf with both TARION and the Developer. We have assisted with the Performance Audit and Reserve Fund Planning, establishing the future fiscal requirements for the corporation.
In addition, we proudly manage community’s that range in age from newly constructed to those constructed in the 70’s, 80’s and 90’s, many of which have required extensive restoration and repair. We have worked with the industry’s leading engineers and contractors on everything from restoring underground garages to replacing roofs and addressing all building components in between. We have experience with the replacement of balconies, windows, boilers, garage ramps and systems, extensive brick replacement and pointing, cladding and siding replacement. We have participated in retrofits, initiated energy conservation studies and measures, worked with designers, consultants and financial planners as situations required. We are well experienced in the complexities of major building renovations and refurbishments of all types.
Upon appointment, we will assess the records received from our predecessors and complete a comprehensive inventory. We will, in turn, report to the Board the records received, and establish an official inventory record.
Most importantly, with the appointment of Maple Ridge, the Board and residents alike will benefit from the immediate positive change we will bring to your community.
Maple Ridge Community Management (MRCM) was founded in 1984 and the focus of our business has been and will continue to be condominium management.
MRCM’s goal with all vendors and suppliers is premised on these important factors: timely service delivery, quality of work and cost competitiveness.
MRCM maintains a detailed vendor database of service providers who have been pre-screened and qualified.
Vendors interested in being considered to join MRCM’s database may do so by completing an online application at https://www.mrcm.ca/vendorapplication
Associa OnCall (AOC):
In addition to the independent third-party vendors, MRCM also offers the option of using our Maintenance Division through Associa OnCall (AOC), that utilizes both in-house general contracting technicians as well as a selection of specialized vendor partners.
All AOC vendor partners are clearly identified as such on AOC invoices and the vendors are supported by our in-house AOC administration team. MRCM may receive a fee from the vendor to cover administrative expenses and other related costs of the program. The use of AOC provides an additional layer of security for our clients as AOC is responsible to ensure that the service level provided meets the clients’ needs. If we fall short, we rectify the concern through AOC to the satisfaction of the Board. MRCM’s AOC Maintenance Division was established in 2016 and appreciates the opportunity to provide trusted service to our clients.
MRCM offers an optional maintenance service arm to our clients through Associa OnCall (AOC), providing a proactive approach to the regular, calendarized needs of each community. AOC offers quick, reliable and cost-effective quality solutions for all your common element maintenance needs. MRCM will usually go through our AOC Maintenance Division, unless otherwise directed by the Board of Directors.
Maple Ridge Community Management is honoured to be of service.
- Carpentry Work
- Interior & Garage Painting
- Wallpaper Repairs
- Graffiti Removal
- Garbage Room Facelift
- Door Closure Repair
- Drywall Repair
- Light Bulb Check & Replacement
- Make-Up Air Vent & Wall Cleaning
- And more!
ASSOCIA ONCALL
WE DO THAT.
Associa OnCall is the solution for all of your community maintenance needs. We offer a wide variety of maintenance services.
"Expert Service From A Trusted Neighbour!"
Contact AOC@MRCM.CA or 905.507.6726 x 123 for more details!
Customer Testimonials
"I am a contractor who handles a number of your buildings. Your Property Manager is extremely organized, professional and a pleasure to work with. I wish all buildings we work with could have management like Maple Ridge."
Contractor
"We appreciate our Property Manager and the ongoing support and direction that she gives to our Board. We hope that she may remain as our manager into the foreseeable future."
Board President
"I am writing you to recognize the good work the current building manager is doing at my building. Although he is new, he appears to be a most effective manager. He works hard to enforce the building’s bylaws and rules and has made a real effort to address this issue on an ongoing basis."
Resident
"Responded promptly to my email and also followed up with a phone call. Very professional and responsive to my request for documents. Excellent service"
